31350 — Responsible Gaming for Malaysian Users
31350 fully supports healthy and responsible gaming practices. Online entertainment should stay fun and within your control — this page provides guidance, advice, and information on how to enjoy the platform in a positive and balanced way.
If you feel that gaming is starting to have a negative impact on your life, take early steps to seek help. You don't have to go through this alone.
What is 31350's commitment to responsible gaming?
31350 takes its responsibility toward the well-being of Malaysian users seriously. We believe that online entertainment — including slots, Live Casino, poker, roulette, and Sports Betting — should remain a source of enjoyment, not a burden or source of stress in daily life.
Our commitment includes providing clear information, accessible self-control tools, and support for users who need assistance. 31350 does not encourage excessive play and does not market our services to vulnerable individuals, including those under 18 years of age.
We also monitor platform activity to identify usage patterns that may indicate a problem, and we're always ready to assist users who need guidance or support around managing their play. Every 31350 user deserves to enjoy the platform in a healthy and responsible way.
Behavioural signs of problematic gaming to watch out for
Recognising the early signs of a gambling problem is an important step in looking after your well-being. Here are some warning signs to watch for in your own behaviour or that of someone you care about:
You find yourself playing longer than planned, or your play time starts interfering with daily responsibilities such as work, family, or sleep.
Using money meant for essential expenses such as bills, food, or rent to play. Borrowing money to play or chasing losses with larger bets.
Feeling restless, irritable, or anxious when unable to play. Relying on gaming as a way to cope with stress or personal problems.
Cutting back on time with family or friends in favour of playing. Hiding your gaming activity from those close to you.
Repeatedly trying to stop or cut back on play but being unable to do so. Feeling compelled to continue despite knowing it is having a negative impact.
Declining work or academic performance due to excessive time spent playing. Neglecting family or professional responsibilities.
If you recognise two or more of the signs above in yourself, we encourage you to use the self-control tools available on the 31350 platform or seek support from a qualified professional. Acknowledging a problem is a courageous and important first step.
How to set effective time and budget limits for your gaming
One of the most effective ways to keep your gaming experience positive is to set clear limits before you start any session. 31350 encourages every user to plan ahead.
Time Limits
Decide how long you want to play before starting a session. Use your smartphone's timer as a reminder. When the set time is up, end your session — regardless of whether you are winning or losing. Take a break of at least a few hours before your next play session.
Budget Limits in MYR
Set a maximum amount in Malaysian Ringgit (RM) that you are comfortable spending on entertainment over a given period — whether daily, weekly, or monthly. Think of this as an entertainment expense, not an investment. Once your budget limit is reached, stop playing for that period — no exceptions.
Never use savings, loans, or money set aside for essentials for play. Clear limits help you enjoy the 31350 platform with peace of mind and without financial pressure.
Self-control tools available to users
31350 supports users who want to manage their gaming activity by providing the following options through account settings or by reaching out to customer support:
You can set daily, weekly, or monthly deposit limits to control how much money goes into your account. These limits help you manage your entertainment budget in RM with discipline.
If you feel you need a break from the platform, you can request a voluntary cooling-off period ranging from 24 hours to several weeks. During this time, your account will be inaccessible for any play activity.
For users who feel they need a longer or permanent break, the self-exclusion option allows you to block access to your account for an extended period. Contact 31350 customer support for assistance with this option.
Minor Protection
31350 has a firm commitment to ensuring our services are not accessible to individuals under the age of 18. All users are required to verify their age upon registration, and the platform reserves the right to request proof of age verification at any time.
We encourage parents and guardians to take the following steps to protect children and teenagers from accessing online gambling platforms:
- Do not share your account login details with anyone, including family members.
- Always log out of your account when you're done using a shared device.
- Use parental control software on devices used by children and teenagers.
- Have open conversations with your children about the risks of irresponsible online gambling.
- Keep your account password secure and make it hard to guess.
If you suspect that someone under the age of 18 has accessed the 31350 platform, please contact our customer support immediately.
Maintaining a healthy life balance
Online entertainment is just one small part of a balanced life. 31350 encourages users to maintain a healthy perspective and ensure that gaming does not take over the more important priorities in your life.
A few suggestions for maintaining a healthy balance:
- Spend quality time with family and friends offline.
- Look after your physical health with exercise, a balanced diet, and adequate sleep.
- Pursue other hobbies and interests that do not involve screens or online platforms.
- Manage personal finances wisely — saving and investing take priority over entertainment.
- Don't use gaming as an escape from problems or stress — seek healthier alternatives.
Remember, winning at games doesn't guarantee happiness. True well-being comes from meaningful relationships, good health, and a balanced life.
Seek professional help when needed
If you or someone you know is struggling with a gambling-related problem, do not hesitate to seek professional help. Reaching out for support is a sign of strength, not weakness.
- Talian Kasih 15999 — National family welfare helpline
- Befrienders KL: 603-7627 2929 — 24-hour emotional support
- Social Services Centre — Counselling and community support
- Local hospital or clinic — Mental health and counselling services
If you'd like to discuss self-exclusion options or need help with your 31350 account, our support team is here for you. Reach us at: [email protected]