31350 — Privacy Policy & User Data Protection
This Privacy Policy explains how 31350 Platform collects, uses, stores, and protects the personal information of Malaysian users. We are committed to ensuring your data is handled transparently, securely, and responsibly. Please read this document to understand your rights as a user.
Effective date: 1 January 2026. This policy applies to all users who register and use the 31350 platform.
What information do we collect from users?
31350 Platform collects various types of information when you register, use our services, or interact with the platform. All data collection is carried out for clear and legitimate purposes. Categories of information that may be collected include:
Account & Identity Information
During registration, you are required to provide your full name, email address, phone number, and identity verification details to confirm that you are an eligible user of the platform. This information is used to create and manage your account on the 31350 platform.
Device & Browser Information
31350 Platform automatically collects certain technical information when you access the platform, including device type, operating system, browser type and version, IP address, mobile device identifiers, screen resolution, and other relevant technical data. This information is used to optimise your user experience and ensure platform compatibility with your device.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect transaction-related information such as your chosen payment method, transaction reference numbers, and transaction history. 31350 does not store your full card number or online banking password — payment processing is handled through secure third-party payment gateways.
Usage & Activity Data
We record information about how you use the platform — games played, session duration, actions taken within the platform, and betting history. This data helps us improve our services and identify any technical issues or suspicious activity.
- Full name and contact information
- Email address and phone number
- Device and browser information
- IP address and general location data
- Transaction history in MYR
- Session data and gaming activity
- Cookies and site tracking data
How is your information used?
31350 uses the information collected for the following purposes, all of which are aimed at enhancing your experience and security on the platform:
- Account management: Creating, verifying, and securely managing user accounts.
- Transaction processing: Accurately processing deposits, withdrawals, and other financial transactions in Malaysian Ringgit (MYR).
- Platform improvement: Analysing usage data to identify technical issues, improve functionality, and optimise the mobile experience.
- Service communications: Sending important notifications relating to your account, transactions, or policy changes that require your attention.
- Security and fraud prevention: Detecting and preventing suspicious activity, unauthorised access, and financial fraud.
- Legal compliance: Fulfilling legal and regulatory obligations applicable in Malaysia.
31350 will not use your information for marketing purposes without your consent, and will never sell your personal data to any third party.
Cookies and tracking technologies
31350 Platform uses cookies and similar tracking technologies to enhance platform functionality and user experience. Cookies are small data files stored on your device when you visit the platform.
Required for core platform operations such as login verification and session security. Cannot be disabled without affecting platform functionality.
Collecting anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
You can manage your cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some 31350 platform features.
How is your data stored and protected?
Protecting users' personal data is 31350's top priority. We apply appropriate technical and organisational security measures to safeguard your information against unauthorised access, loss, alteration, or disclosure.
All data transmitted between your device and the platform's servers is protected using SSL (Secure Socket Layer) encryption. Sensitive data such as passwords is stored in encrypted form and cannot be read even by internal platform staff. The platform's servers are safeguarded by a multi-layered security system that is continuously monitored.
Your personal data is retained for as long as necessary to fulfil the purpose for which it was collected, comply with legal obligations, or resolve any outstanding disputes. Once the required retention period has lapsed, your data will be securely deleted or anonymised.
Third-party sharing
31350 Platform does not sell or rent your personal data to third parties for marketing purposes. We may share limited information with specific third parties only in the following circumstances: service providers that assist with platform operations (such as payment processors and game software providers) who are bound by strict confidentiality agreements; and where required by law or a valid court order.
Your rights as a user — what can you do?
As a 31350 platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through the 31350 platform's customer support.
If your personal information is inaccurate or incomplete, you have the right to request a correction. You can update certain details directly through your account settings.
Under certain circumstances, you have the right to request the deletion of your personal data. This is subject to data retention obligations stipulated under applicable Malaysian law.
You have the right to object to the processing of your personal data for specific purposes, subject to the conditions set out under Malaysian data protection legislation.
Policy updates and how to contact us
31350 Platform reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data practices, platform technology, legal requirements, or other operational reasons. When significant changes are made, users will be notified via in-platform notifications or email.
It is your responsibility to review this Privacy Policy periodically. Continued use of the 31350 platform after any changes are published will be considered acceptance of the updated policy. If you do not agree with the changes, you should stop using the platform.
If you have any questions about this Privacy Policy, wish to exercise your rights as a user, or want to report a concern regarding your data privacy, please reach out to the 31350 platform support team via:
Support email: [email protected]
Data privacy requests will be handled within 14 business days. For general enquiries, please check our FAQ section first.
- For the platform's full terms of use, please refer to the Terms & Conditions 31350 platform.
- For responsible gaming guidance, visit the Responsible Gaming.
- For frequently asked questions about your account and services, see the FAQ us.
Have more questions about your privacy?
Check our FAQ for quick answers, or register an account to start using the 31350 platform with confidence that your data is protected.